Contact Us
Customer Services
Our Customer Service Representatives are available to assist you with all of your electric needs.
- Start, stop, or transfer service
- Billing questions
- Usage information
- Assistance programs
- Payment options
- Account services
- Update account information
To contact us call (360) 423-2210 Monday thru Thursday 7am – 5:30pm, excluding holidays or email us at customerservice@alekta-tour.com.
Service Requests
Place a request for customer service, engineering needs, or new construction through Smarthub using the “Report an Outage/Inquiry form.
Tree Issues/Chip Requests
Report problems with trees or make a request for chips through SmartHub.
Address
961 12th Avenue
Longview, WA 98632
P.O. Box 3007
Longview, WA 98632
Phone — Outage Alert Hotline
Outage Alert Hotline
(844) 965-1319
Learn more about the Outage Alert Hotline.
Phone — General Inquiries
General Inquiries
(360) 423-2210
General Inquiries — Toll Free
1-800-631-1131
Phone — Other
Accounts Receivable/Payable (not customer billing)
(360) 423-2210
Board of Commissioners
(360) 501-9154
Customer Services
Billing questions, PUD account changes, moving in or out and bill paying questions.
(360) 423-2210
Employment Information
(360) 501-9220
Energy Efficiency Services
Rebates and Weatherization
(360) 501-9514
Engineering
Underground wire locates, move PUD facilities.
(360) 501-9546
Information Systems
Information regarding computer systems and websites.
(360) 423-2210
Media Inquiries — Alice Dietz
(360) 501-9146
New Construction
Building a new structure, adding load or meter removal
(360) 423-2210
Operations
Street/Area light out, tree trimming, questions about PUD facilities (poles, wires, transformers, substations, etc.).
(360) 423-2210
Power Resources
(360) 423-2210
Purchasing
Bid Information
(360) 501-9533
Underground Utility Locates / Call Before You Dig
811
Public Records Requests
Please complete and submit the Public Records Request Form.
Filing a Claim for Damages
Please complete and sign the Customer Claim for Damages Form (PDF), then mail or deliver it to the PUD.
